Unifi tier 2 support specialist

Provide Tier 2 network support across multiple client organizations within an external MSP or equivalent multi-client IT environment. Troubleshoot escalated networking and UniFi-related issues that cannot be resolved at Tier 1. Support and maintain Ubiquiti UniFi environments, including UniFi Dream Machine Pro, UniFi Dream Machine SE, and other comparable or more complex UniFi equipment. Perform hosted-to-console and console-to-console UniFi migrations. Diagnose issues involving: Routing, VLANs, DHCP, DNS, NAT, Firewall rules, Wi-Fi connectivity and performance. Independently investigate and own technical issues from escalation through resolution. Determine when an issue requires further escalation and provide complete documentation and troubleshooting context. Communicate clearly with clients regarding technical findings, updates, timelines, and resolutions. Create and maintain technical documentation and SOPs. Use downtime proactively for documentation, technical learning, internal process improvement, and SOP creation. Use ChatGPT or other AI platforms to assist with technical documentation and workflow development where appropriate.