Help desk specialist
Remoto LATAM
Esta vacante es 100% remota y está abierta a candidatos de cualquier país de LATAM (Argentina, Bolivia, Brasil, Chile, Colombia, México, Paraguay, Uruguay). Aunque la ficha menciona una ciudad, no es necesario residir allí: la empresa contrata desde toda la región.
Empresa ConfidencialAmérica Latina (Remoto)
43 personas interesadas en esta vacante
Sé uno de los primeros en postularte
SalarioSalario a convenir
Jornadafull-time
Modalidadremote
Publicado30 ago
Verificada actualmente: 30 ago
1+ años de experiencia
Acerca del puesto
Help Desk Specialist to be the first line of support for technical issues across the organisation.
Responsabilidades principales
Respond to help desk tickets via email, chat, and ticketing system, Troubleshoot hardware, software, and network issues for remote employees, Manage user accounts, access requests, and password resets, Set up and onboard new employees on systems and devices, Maintain IT documentation and knowledge base articles, Escalate complex issues to senior IT staff with full context
Requisitos indispensables
1+ years in a help desk, IT support, or similar role, Strong working knowledge of Windows, macOS, and common SaaS tools, Familiarity with ticketing systems (Jira Service Desk, Freshservice, Zendesk), Patience and empathy when supporting non-technical users, Clear written and verbal communication, Basic networking knowledge and security awareness
Condiciones laborales
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-scale, real-world impact projects
