Technical support specialist
Remoto LATAM
Esta vacante es 100% remota y está abierta a candidatos de cualquier país de LATAM (Argentina, Bolivia, Brasil, Chile, Colombia, México, Paraguay, Uruguay). Aunque la ficha menciona una ciudad, no es necesario residir allí: la empresa contrata desde toda la región.
GlobaltizeUbicación no especificada
36 personas interesadas en esta vacante
Sé uno de los primeros en postularte
SalarioSalario no especificado
Jornadapart-time
Modalidadremote
Publicado22 sept
Acerca del puesto
Technical Support Specialist in Globaltize, América Latina
Responsabilidades principales
Manage customer information, service cases, and workflows within the solar CRM. Coordinate warranty claims, product issues, and returns with solar equipment manufacturers. Work with field technicians to gather information and close service cases. Track open issues and follow up with manufacturers, vendors, and internal teams. Support equipment logistics and general operational tasks. Maintain clear documentation and accurate CRM records. Use AI tools to improve workflows, documentation, and efficiency.
Requisitos indispensables
Experience with CRM platforms, technical support, operations, or service coordination. Strong problem-solving and follow-up skills. Comfortable communicating with vendors, manufacturers, and field teams. Strong organizational skills and ability to manage multiple active cases independently. Fluent professional English and Spanish. Strong interest in solar energy, technology, and AI tools.
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